Papa John’s Chief Executive Officer Steve Ritchie recently drafted an open letter in which he explained the diversity efforts that are underway at this pizza chain. He stated in the letter that there are numerous efforts underway at his company to address the need to be more diverse and some of the ways they will achieve this goal.
He started out the letter by explaining that he and the management team had undergone “unconscious bias training”. This same training was going to be rolled out to everyone at the headquarters of Papa John’s and each individual location. Steve Ritchie also said that he asked for an independent audit which would explore his company’s culture including its diversity and inclusion practices. The audit would provide him with actionable recommendations on how to proceed.
Steve Ritchie traveled to Papa John’s locations including in Detroit, Atlanta, Chicago, Dallas, and Los Angeles. He met with franchisees and their team members who were able to provide feedback on how the company could be more diverse.
They also put in place two initiatives, the first of which was expanding the number of minority-owned locations there are. The second was creating a foundation which would help communities around Papa John’s locations. Steve Ritchie said that Papa John’s would support causes that bring people together.
The focus would be on eliminating biases that keep people apart. He also wanted to celebrate causes that bring people together. Steve Ritchie said that he wanted the Papa John’s brand to be all about moving forward and offering fairness and equity to everyone.
Steve Ritchie has worked for Papa John’s for over 25 years. He started out working at a Papa John’s location as a customer service rep and delivery driver. He also owned his own franchise before joining the headquarters as an executive. Read more about Stevie Ritchie: https://ir.papajohns.com/news-releases/news-release-details/papa-johns-announces-promotion-steve-ritchie-chief-operating