In any corporation the secret to success is listening to the complaints made by the customers, OSI Group under the management of David McDonald who is the COO and president have adopted strategic policies that are consumer based on ensuring that the customer needs comes first. Recently in Husi Shanghai, there were some complaints from the Customers in the health standard of their manufactured goods. David McDonald shared on the immediate actions and rectifications made for the company to prevent such cases in future. There were internal and external investigations done on the machines and the management team to identify the cause of the problems.
All goods manufactured in Husi Shanghai were removed in the market ensuring that no customer is prone to their effect. New organization China International Organization has been formulated to ensure that all the set standards and policies of OSI have been adopted and followed. The new management team involves experts from different parts of the world with extensive skills and experience ensuring that customers get only the best foods. They include;
- Sharon Birkett with the responsibility of ensuring that all the quality standards for OSI are met in China
- Dr. B.K Girdhar who will oversee the production process and then report to Brent Afman, the managing director for the China Organization
- Michael Boccio who will monitor the human relation, further processing procedures, as well as sales in Beijing then report to the managing director.
In addition to changing the management structure, OSI Group has invested billions of money to educate their customers on food safety for three years. These are some of the actions that prove how OSI is devoted to their clients ensuring that they are well served and their confidence in the OSI food products. Over two decades OSI has served the people of China with no companies including providing meat products during the Olympic Games. David working close with the other employees have ensured that the company has adopted modern technologies to facilitate meat processing hence providing high quality products to all their clients.
OSI has been awarded for many years for their contribution to customers and the environment.