Paul Herdsman: NICE Global

Starting and maintaining a successful business is anything but easy, it takes a lot of hard work, dedication and a little know-how. Luckily Paul Herdsman has a combination of all three and it is safe to say that it has served him well since he is the co-founder and chief operating officer of a nearshore business company called NICE Global. While yes Paul Herdsman currently resides in Florida, he was born in Kingston, Jamaica. He states that he had absolutely no idea how to build a company more or less how to manage the customers, but everything worked out like he planned.

On the global scale there are hundreds of thousands of both private and public companies of all shapes and sizes that have countless employees both full and part time. Even with all of their roles being different, when the whole team comes together the result is flawless.

For this to happen your companies need to recognize that all employees, even your part-time positions, must be trained properly to not only be able to do the job that is asked of them but to be able to do it confidently. This is something that Nearshore Inbound Call Experts Global has been able to do since day one.

Using a strict timeline, new employees cannot advance until they are able to prove their comprehension of basic knowledge, tactics, and daily operations. Before answering live customer calls, employees must receive extreme training that utilizes things like call and session monitoring, quality assurance, shadowing, active group listening, and finally taking live calls. Even after they are able to take live calls, employees still have training sessions to make sure their skills stay top notch.

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